Shipping policy

At House of Pynk, we’re committed to delivering your order as quickly and safely as possible. Please review our shipping policy below before placing your order.

Processing Time

  • Orders are processed within 2–5 business days (Monday–Friday, excluding holidays).
  • During product launches, promotions, or holidays, processing times may be slightly longer.
  • You will receive a confirmation email once your order has been shipped.

Shipping Times

Estimated delivery times begin after your order has been processed.

  • Standard Shipping (U.S.): 3–7 business days
  • Expedited Shipping (if available): 1–3 business days

Delivery times are estimates and are not guaranteed.

Pre-Orders

Items marked as Pre-Order will ship within the timeframe listed on the product page. If your order contains both pre-order and in-stock items, your entire order may ship together once the pre-order item is available unless otherwise stated.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order ships, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. House of Pynk is not responsible for delays or lost packages due to incorrect or incomplete addresses.

If you notice an error, please contact us immediately at info@houseofpynk.com. We cannot guarantee changes once an order has been processed.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, House of Pynk is not responsible for lost, stolen, or delayed packages caused by the carrier.

If your package is marked as delivered but cannot be located, please:

  • Check around your delivery location.
  • Ask neighbors or household members.
  • Contact the shipping carrier directly.
  • If you still need assistance, email info@houseofpynk.com.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We’ll work with you to resolve the issue as quickly as possible.

International Shipping

International shipping may be available to select countries. Customers are responsible for any customs duties, taxes, or import fees required by their country.

Contact Us

If you have any questions regarding your shipment, please contact us:

House of Pynk
📧 info@houseofpynk.com

Thank you for shopping with House of Pynk! We appreciate your support and look forward to providing you with high-quality self-care products.